Contact

Have an inquiry? We're here to help.

Whether it's a question about a service, a booking, a report or your insurance — reach the right person below and we'll get back to you quickly.

Book online +44 (0) 333 577 3800

Open Mon–Fri 9am–6pm · Sat 10am–4pm. Outside these hours (incl. Sundays & bank holidays) we may open early/late for specific membership tiers, for a fee.

How to reach us

Reach the right place, fast

Live Chat

Chat with our support team about service details, how to place an order, medical referrals and more.

Tap the chat icon at the bottom-right of your screen to start.

Mon–Fri 9am–6pm · Sat & Sun closed

Call Us

+44 (0) 333 577 3800

A single number for UK & international.

Contact-centre: Mon–Fri 9am–6pm · Sat 10am–4pm

WeChat / 微信

Scan to reach us in Chinese (中文) via Enterprise WeChat.

We aim to respond within 1 hour during working hours.

Visit / Address

MEDii Health

18 Duke's Road, London WC1H 9PY

5 min from King's Cross & Euston.

Get directions

Mon–Fri 9am–6pm · Sat 10am–4pm

Email us

Email us — routed to the right team

Pick the inbox that fits your question so the right person replies first time.

General enquiries

Services, bookings, partnerships, anything else.

info@mediihealth.com

Clinical & reports

Test results, medical reports, clinical questions.

report@mediihealth.com

Insurance

Private medical insurance, pre-authorisation, claims.

PMIsupport@mediihealth.com

Have a concern or a problem?

If something hasn't gone as it should — a result, an appointment, your experience — please tell us. We take every concern seriously and will put it right.

Urgent clinical worry? Call us on +44 (0) 333 577 3800. In an emergency, call 999.

Report an issue

Quick links