Technical
- Signing in or patient-portal access
- Finding a report, result or link
- The website or a page not loading
Opens an email to info@mediihealth.com
Help & Feedback
Something not right? Tell us.
We're building a new model of healthcare — and refining every detail as we grow. If anything has felt uncomfortable, or you have an idea to make us better, we want to hear it, and we'll respond as soon as we can.
- We listen
- We act quickly
- Complaining never affects your care
Our customer care team is here to help.
Reach us whichever way suits you.
Mon–Fri 9am–6pm · Sat 10am–4pm
How can we help?
The kinds of things we're glad to hear about
Pick the area that fits — your message opens an email to the right team, with the address already filled in.
About the facility
- Cleanliness or comfort
- Ideas to improve the space or flow
- Ways to help us be greener
Opens an email to info@mediihealth.com
About the service
- A concern about your care or treatment
- How you were treated or communicated with
- A team member's conduct or professionalism
Opens an email to report@mediihealth.com
Privacy & data security
- A question or worry about your personal data
Opens an email to admin@mediihealth.com
Constructive feedback
- What to keep — and what to change
- Good or bad, it shapes how we grow
Opens an email to info@mediihealth.com
Not sure which to pick? Send it to info@mediihealth.com and we'll route it for you.
Formal complaints
If you'd like to make a formal complaint
We take every complaint seriously — and complaining will never affect your future care. Your first point of contact is info@mediihealth.com; please include dates, times and any names so we can look into it properly. You can complain up to 6 months after the event.
- Stage 1
Local resolution
We acknowledge within 3 working days and aim to fully respond within 20 working days.
- Stage 2
Internal review
If you're not satisfied, we review it again, independently within MEDii.
- Stage 3
Independent adjudication (ISCAS)
If still unresolved, you can refer it to ISCAS for a free, independent decision.
MEDii Ltd (t/as MEDii Health) is a subscribing member of the Independent Sector Complaints Adjudication Service (ISCAS) — an independent complaints-adjudication scheme for privately funded UK healthcare. Independent adjudication is free for patients (we cover the cost).
Contacting ISCAS (after our internal process)
- iscas.cedr.com
- info@iscas.org.uk
- +44 (0)20 7536 6091
- 100 St Paul's Churchyard, London EC4M 8BU
Where we're growing
Healthcare, done with care — and always improving
We're a new kind of medical centre, and we sharpen our service every week. Your feedback is part of how we grow — it tells us exactly where to get better. Thank you for helping us build something worth trusting.
Warmth
You're a person first, always.
Growth
Every comment makes us better.
Resilience
We own mistakes and put them right.
Passion
We care about getting the details right.
Whatever it is — we'd rather know.
Email info@mediihealth.com, or use the care-team options above.
In a medical emergency, call 999. For urgent mental-health support, see our resources.