Is It an Emergency?
If you or someone else has any of the symptoms below, do not come to MEDii. Call 999 now or go to A&E (Accident & Emergency). These are life-threatening and need a hospital immediately.
Call 999Call 999 or go to A&E immediately
Call 999 for any sudden, severe or life-threatening symptom. If in doubt, treat it as an emergency.
Adults — Call 999 if there is:
- Signs of a heart attack — chest pain or tightness; pain spreading to the arm(s), jaw, neck or back; sweating; shortness of breath
- Signs of a stroke — face dropping on one side, weakness in an arm, slurred or confused speech (remember: Face, Arms, Speech, Time to call 999)
- Difficulty breathing or choking
- Severe bleeding that won't stop
- A seizure / fit (shaking, jerking)
- Severe allergic reaction (anaphylaxis) — swelling of the lips, tongue or throat; difficulty breathing
- Sudden, severe pain, or sudden confusion, or unconsciousness / unable to wake
- Thoughts of harming yourself, or a suspected overdose or poisoning
Children & Babies — Be extra careful. Call 999 if your child:
- Has blue, grey, pale or blotchy skin, lips or tongue
- Is limp, floppy, or won't wake up / stay awake
- Has severe difficulty breathing — grunting, or sucking in under the ribs
- Has a rash that does not fade when you press a glass against it
- Has a fit / seizure for the first time
- Is a baby under 3 months with a temperature of 38°C or higher, or 3–6 months at 39°C or higher
- You believe they are seriously unwell — trust your instincts.
Children can become unwell very quickly. If you are worried, do not wait — call 999 or go to A&E.
Not an emergency, but need advice?
If You're Unsure, Call NHS 111
If it's not life-threatening but you're worried or unsure what to do, call NHS 111 (free, 24/7) for fast medical advice. They can tell you the right place to be — including whether MEDii can help.
Call 111Minor & urgent — non-emergency
When MEDii Can Help
MEDii is a doctor-led service for minor conditions that need prompt attention but are not emergencies — for adults and children. If your symptoms are mild and you are otherwise well, we can usually see you quickly. If anything above applies, please call 999 first.
We can help with things like:
Fever in an otherwise well adult or child (see the emergency list above for babies and high temperatures)
Vomiting or an upset stomach that is mild and not severe
Minor skin problems — rashes, minor skin infections, insect bites and stings, mild allergic reactions (such as hives or hayfever)
Minor injuries — small cuts and grazes, minor burns, sprains and strains
Common infections — sore throat, ear, urinary or chest infections
Acute (short-term) pain from minor injuries and common conditions
Not sure if we're the right place? Our team is happy to help you decide — or call NHS 111.
Important
This page is general guidance to help you reach the right care quickly — it is not a medical diagnosis and does not list every emergency. If you think a situation is serious or life-threatening, always call 999 or go to A&E, even if the exact symptom is not listed here. MEDii treats minor, non-emergency conditions only and is not an emergency service or A&E department. If you are unsure, call NHS 111. Trust your instincts — and your child's needs — and seek emergency help whenever you are worried.